GPTracks UG accepts products in resellable condition within 14 days without stating a reason. The 14 days begin on the date of receiving your product, either by you (the purchaser) or a 3rd party recipient. For items that are returned open or with missing or damaged parts other than if faulty, we reserve the right to charge a restocking fee or an amount to cover the cost of the damaged or missing item/s.
This exclusively applies to products purchased on www.gpcats.com. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
To return your product please contact our customer service team by post, email, or fax:
GPTracks UG (haftungsbeschränkt)
Fischbachstrasse 10a
D-61440 Oberursel
Fax: +49 (0) 6171 6 98 18 91
We will process your request and will refund to you the total amount you paid for the product(s) you are returning. Once we receive the item(s), please allow for up to 14 days for the return to be processed.
Please note that GPTracks UG does not generally offer free shipping on returns.
GPTracks UG often offers subscription products with Free Trial grace periods that extend beyond the typical 14 Day Return Policy. In such cases, GPTracks UG accepts products in resellable condition within 30 days without stating a reason. The 30 Day Free Trial begins on the date of receiving your product, either by you (the purchaser) or a 3rd party recipient. For items that are returned open or with missing or damaged parts other than if faulty, we reserve the right to charge a restocking fee or an amount to cover the cost of the damaged or missing item/s.
This exclusively applies to products with stated “30 Day Free Trial” and purchased on www.gpcats.com. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
To return your product please contact our customer service team by post, email, or fax:
GPTracks UG (haftungsbeschränkt)
Fischbachstrasse 10a
D-61440 Oberursel
Fax: +49 (0) 6171 6 98 18 91
We will process your request and will refund to you the total amount you paid for the product(s) you are returning. Once we receive the item(s), please allow for up to 14 days for the return to be processed.
Please note that GPTracks UG does not generally offer free shipping on returns.
GPTracks will repair or replace any GPCats product that fails to operate during the applicable warranty period due to a defect in workmanship or material under normal consumer use.
The warranty period is 24 months from the date of purchase.
If product(s) you purchased are damaged or otherwise show material or manufacturing defects, please contact our customer service team by post, email, or fax:
GPTracks UG (haftungsbeschränkt)
Fischbachstrasse 10a
D-61440 Oberursel
Fax: +49 (0) 6171 6 98 18 91
info@gptracks.com
If you purchased your product(s) from a retailer, please contact them directly for information on any warranty they may offer.
In order to use your GPCats GPS tracking device, you will need to purchase a device with a subscription plan, or simply purchase GPCats Unlimited with no subscription neccessary.
GPCats GPS tracking devices use mobile / cellular networks to send the GPS location of your cat to your phone or web browser. GPCats charges a flat subscription fee to cover the data costs.
However, we also provide a device that does not require a subscription. If you are interested, we offer an Unlimited – No fees! No Subscriptions GPS Tracker!
You can purchase a GPCats tracker from our web shop with a Monthly subscription already included. Once you receive your GPCats tracking device, simply enter your device code (located on the back of the GPCats device) and your 30 Day free trail starts. After 30 Days your account will be billed based on your selected plan interval.
If you purchase GPCats Unlimited, you do not need a subcription plan. Your new device comes is a hassle free solution. No ongoing Fees! No Montly or Yearly Subscriptions! Just enter your Device code into the GPCats App and your all set!
Simply click the link below to see our selection of GPCats Trackers. Pick your tracker with a plan or unlimited and add to cart.